ZANDINO.com

Return Policy and Requirements

At Zandino.com, we stand behind our products, our service and you, our customer. If, for any reason, you are not fully satisfied with your purchase, please return it within 30 days of receipt and we will refund the purchase price. When returning an item to us, you must:

[1] return the item in original packaging.
[2] in condition that it was received, with all tags attached and no signs of wear.
[3] include the packing slip with obtained Return Authorization Number.

A Few Things To Note:
-you are responsible for the cost of shipping unless the return|exchange is the result of our error.
-if you received the item as a gift, you must provide a gift receipt.
-if you are returning an item that is on clearance from past collections, we can only issue you a store credit.
-we cannot refund any special promotions or discounts, shipping costs, or gift boxing charges unless the return|exchange is the result of a our error.
-the shipping fee will be deducted, if you are returning an item from an order that was qualified for free shipping. [For example, if you purchase an outfit: pants, top and cardigan and your order qualified for free shipping, when returning any of these items, your shipping fee will be deducted from the refund]

Zandino reserves the right to refuse returned merchandise if we do not receive the merchandise in original condition. In such a case, the items will be returned to you. If the shipment is rejected, we reserve the right to liquidate the inventory and withhold credit. The customer must pay all costs related to the return.

Before returning an item, you must obtain a [RAN] Return Authorization Number. Include the order number, name, address and identify the item(s) you'd like to return. Once you receive an authorization number, you can send the item(s) to the following address:

Return Authorization Number [goes here]
Zandino.com | Returns
9960-B Glenoaks Blvd. B
Sun Valley, CA 91352

Please Note: we will not process returns without our Return Authorization Number [RAN] located on or close to the shipping label and on the original receipt inside the package.

We strongly recommend that you ship your return with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. This protects you in case the shipment is damaged or lost in transit.

Remember, we can only credit you for item(s) received in our warehouse. We'll send an email when your return is processed, and you'll see a credit to your card within one billing cycle. If you are returning gift or sale merchandise, we'll send you a merchandise credit via e-mail.